The first order for new customers is ideally over £150. Also for the first order payment is expected upfront – we will provide you with a proforma invoice.

Smallest order qty is 1 for existing customers.

Breakages need to be reported within 7 days of receipt.

Delivery times for “regular” orders range from 2 days to 4 weeks.

We will communicate the planned date on order acknowledgment.

All decorations are delivered unboxed but generously wrapped in cardboard bubblewrap and placed in a sturdy cardboard box.

For exceptionally large orders we will ask for partial payment up-front.

UK shipping is free on orders over £150.

Extra for International customers:

Minimum order quantity £150 and we use UPS as our shipping partner.

For international shipping:

Add £0.25 per decoration for shipping to Netherlands, Belgium, Germany, France, Luxembourg, Denmark, Sweden and Finland.

Add £0.50 per decoration for shipping to USA, Canada, Ireland, Spain, Portugal, Austria, Switzerland, Italy and Norway.

Add £1.00 per decoration for shipping to Australia, New Zeeland and Japan.

Please contact us if your country is not listed; we’ll need to find out how much it will cost to ship your order to you.

Email us your order (info@roelofsrubens.co.uk) and we’ll confirm back with a price for the decorations and the shipping cost.